I am big fan of NeoPro products and have achieved Gold status since they started the rewards program! You can imagine how much hard earned $$ I’ve spent on NeoPro products! In my recent purchase, the jersey I received was a returned product, ie it didn’t have the clear baking paper like paper in the packaging and the jersey was poorly folded.I noted a very very tiny hole on the sleeve. This also happened in one of my previous purchases and I received a refund as I already purchased a new one before submitting a warranty claim. So kudos!However, in the recent instance, I emailed a photo of the hole requesting for a replacement or refund, I was told that I was trying to do a dodgy by submitting the same photo as my previous claim! Absolutely disgusted! I admit the photo looks identical as I took it under the same lighting condition. I then send through another photo and never heard back since. That is the last product that I will buy from NeoPro!Reply to NeoPro: Firstly, thank you NeoPro for taking the time to reply. After I realised that the photo does look identical, I immediately took another photo and send it back. As mentioned, because the hole was tiny, it had to be zoomed in to clearly show it. Given this was a customer return, surely there is a possibility that it was returned faulty. The jersey was out of stock for quite sometime and suddenly there was 1 in stock due to the return. There are also other reviews here indicating there was a tiny hole after the first wash. No matter how good your quality control, there will definitely be a small number that would have slipped through the cracks. I am loyal a customer who has bought over $1,000 worth of your products, why would I ever want to scam you? If I wanted to, I would have done it much earlier. Makes no sense, right?
Claim your business profile now and gain access to all features and respond to customer reviews.
Cool comfortable kit that doesn't break the bank
