neoprocycling.com

2.9
2.9 Based on 265 reviews

Cool comfortable kit that doesn't break the bank...

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Nathanael Price
Clothing destruction

I ordered a top from neopro in the wrong size (an easy mistake to make when ordering online). Having tried it on (for a matter of minutes) I decided it was too large. They don't allow you to swap items, so I had to pay to return it and purchase another top. Double postage is always annoying, but hey, it happens. In the meantime, I purchased a second smaller top. Stupidly I removed the label before trying on the first top as I have lots of their kit already. Neopro did stipulate if the label was removed, and additional "admin" fee would be charged, and a delay in the refund time. How much could they charge, eh?It turns out they WON'T refund it or provide a store credit. In fact, they will DESTROY the top (for free!!l) unless I pay a fee to get the top that doesn't fit back!!!!Oooh decisions... I only have 6 days to decide before jersey D-Day!!Outrageous. Don't buy from Neopro!!!

1
Date of experience: Jun 17, 2024

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