I bought a cycling jersey from NeoPro Cycling on 4/18/24. I paid for expedited 1-2 day shipping and it wasn't delivered until 4/25/24, that was the first issue. I tried getting in touch with them over this but all I got was a "you'll hear back from us within 72 hours" email. They never responded after that. Next, when I tried the cycling jersey on it fit horribly. It's made for women who have large chests and long torsos and I do not have either of those. The fabric bunches up completely in my midsection and there's no making it go away even if I pull it down. NeoPro cycling states on their site that customers can only exchange on their website and they do not refund you. I reached out again on 4/28/24 pleading that they take their product back and give me my money because there's no point in exchanging my current jersey with another one of theirs because the same issue will happen. They sent an automatic message SECONDS later saying that I can return by store credit and buy something else. I responded asking if they read my email at all and that I cannot wear the jersey, they did not respond. I reached out again on 4/29/24 asking for any number for customer service and they responded on 4/30/24 with "This is an automated response to let you know we've received your message. For general inquiries, you will hear back from us within 72 hours from the receipt of this email." they also expressed not to respond in that same email chain because it will push it back to the end of the queue. I waited a week for them to respond.. a week, and I heard nothing. My last resort was to reach out to them on social media (instagram) since that's the other form of contact they suggest on their site which is really weird. I tried commenting on their posts and heard nothing back. I sent them two direct messages on instagram, one on 5/4/24 and one on 5/7/24 and I never got a response. Personally I wouldn't recommend this company to anyone.. if you're willing to buy something online and risk it not working out, good luck getting in touch with them.
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