This rating relates to process, not to the obvious high quality of the garments. Three aspects got in the way of me being able to enjoy my purchase:1. The size guide has overlapping dimensions. I had two choices of a correct size. As they were the gravel tops, a new style for me to try, I didn’t have a top to compare to the size guide. Unfortunately I chose the wrong size. 2. The returns process. All that is offered is a store credit, rather than a swap. I bought two tops at sale prices. By the time I received them, even though I arranged the return straight away, the price had gone back to full price. So I have a credit that I cannot use to get what I originally purchased, just in a smaller size. I also paid postage on the purchase, on the return, and once I get over the annoyance, I’ll have to pay postage on the correct size. 3. I sent two emails to Neopro on 22/3 and 3/4, explaining this situation and hoping I would get a response along the lines of, ‘no worries, we’ll send out the right sizes to you’. Instead I got no response to either email. For first time purchasers like me, I can only recommend you pay super close attention to the size guide, especially if you are buying items on sale. Once you have your size right, these things won’t impact you.
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Cool comfortable kit that doesn't break the bank
