Extremely Disappointed – Poor Service and No AccountabilityThis was my first time ordering from Neopro Cycling, and sadly, it will be my last. I followed their size chart carefully but was unsure whether I should get a Small or Medium. To be cautious, I went with Medium – only to find that everything was way too big when it arrived.Naturally, I wanted to exchange for a Small, but every single item I needed was out of stock in that size. I followed their return policy and reached out via email requesting a refund instead of store credit since they simply didn’t have my size. All I received were automated responses – no acknowledgment of their limited stock or any real customer support.I persisted, but still no proper reply – just a store credit I can't use. I then turned to social media hoping to get a resolution, only for Lizzi to delete my comments and block me. Completely unprofessional and unacceptable behavior.Their tagline about “helping Aussie cyclists” feels like a total joke. Their customer service and business ethics are anything but Australian. Be very wary ordering from this company – especially if you're unsure about sizing. You're on your own if anything goes wrong and they get to keep your cash.
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Cool comfortable kit that doesn't break the bank
