I love Neora products. You have to look at your products expiration date as soon as you receive your order. I started ordering on my own because the rep would call me to much about ordering products. I order when I need them. My concern is that when I order myself that before you being your order at the top of their website you have to choose one- time order or the reoccurring auto- shipments. I always choose the one-time order. Somewhere in the order processing my order got changed to an auto- shipment. If I choose a one-time order it should be just that. They auto shipped me FIT when I haven't even started using what I had purchased in May yet. I work two jobs one at night. It will be ending soon. I can not drink the nightime tea because I have to be alert at work at night. When the auto- shipped the FIT it took away from my bill money. I called they but no one was available during their business hours. I did the online chat. They guy said that it already shipped when I know it had not. He made it seem like I was stuck with something that I did not authorize. I asked him do you have a return policy. He said yes. This should have been the option he should have given me instead of trying to convince me that I had no choice. I also asked him could I refuse the shipment. He said that would create a charge on my refund. He told me to contact them after I receive the order and they would generate a return label, but only after I had to ask and insist on a solution. I belive this is normal pratice for them to make you think it is a one-time order when it isn't. BEWARE. The products are great! It's the trickery of the sales that concern be and the expiration dates on their products.
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