I don't know how this will all play out but if they work with me I will edit my star rating. As of now, I feel like the company is gas lighting me. I signed up when they had buy two get an item free. Next month they included the free item in the auto ship but charged me $50 for it, without notifying me the price I originally signed up changed. So maybe I should have just assumed that I guess. Didn't want that happening again so went in to see if it just keeps everything in your cart and it does so for future reference I deleted the "free" item to see if that worked and it did. I then went and cancelled my auto ship because I knew right now with vet bills I wouldn't be able to afford it and still had a bottle left. I see when I cancelled it that they planned to process it in two days, so being proactive I decided to contact support to make sure it actually gets cancelled before shipping. They're closed so had to write up my message and send it (did it through their support not my email, that was a mistake). I got an email the next day that just said ticket closed, odd but I was glad they addressed it. A few days later I get an email that my auto ship has shipped!They said by looking at my cart and deleting an item I automatically had it processed?... And that when I contacted the customer support I didn't hit submit and their system could see a ticket was opened but not submitted so it assumed nothing needed done and automatically sent an email to say the ticket was closed...What? So then it was shipped out later because according to them no customer service person saw the ticket because the system automatically said it was closed... I am absolutely sick I will be out the costs of shipping(if they let me return it which they say they have 30 day guarantee so I'm assuming they will let me return it. But don't assume anything with this company), living on $800 a month and no housing or utility assistance, every penny counts. Don't sign up for the auto ship!
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