*UPDATE: Neptune got back to me. Requested pictures of the packaging (there was nothing wrong with the package itself) and stated they will send me new jar. I will update further at a later time. *
I have very sensitive skin and need to be careful what I use so I was skeptical of trying this product. I started with the magnesium balm which I was using for a sore elbow and knee. It did seem to help and I did not have a reaction so I decided to try the face balm. All three of my jar were damaged. Two had broken lids and one jar was completely shattered, rendering the contents completely unusable. Turns out, the product is poorly packaged, not marked “fragile” in any way and delivered by UniUni who does not give a rats butt about deliveries. Frankly, I am surprised I received it at all as my last two packages (from another company) shipped through UniUni said delivered but were most definitely NOT. Do yourself a favor: order the beef tallow and Manuka honey from Amazon and make your own salve. That is what I plan on doing.
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