(14th December 2025) Thank you for your reply regarding this issue. I want to point out that the only remote support invitation I received was through a review platform on 8th December 2025, and I confirm that I did not receive any other communication from the company. The only email I got was from the representative who has been handling my case since I first reported it in September 2025. This message was brief and did not address my concerns adequately. I will copy this response and send it through the email provided in your review responses. I have consistently used the email address you supply since this matter began. I will request another remote session via email. Best regards. (7th December 2025) Since my last review, I received a quick response from the company, which is a positive sign, but I shouldn't have to write a review to get such feedback. I had a remote session with their technical team, which was helpful, but due to time zone differences, I had to wake up early, and the session lasted nearly three hours. Unfortunately, the issues remain unresolved. I had trouble opening old files, and the team had to search my new laptop to locate them. We spent the majority of that time trying to figure out why I couldn't export my movie as the software kept crashing. I've requested another remote session to assist me in finding my old files again, but I am very disappointed and frustrated that I feel ignored. I submitted multiple requests for remote service and have yet to receive any response. The lack of communication is quite upsetting, and it feels like I'm constantly chasing them for help.
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