UPDATE: After many calls and many many emails, I finally got someone in Nespresso customer relations to call me and assure me that I would receive a refund and my account would be closed. Only took 4 days of searching for contact info, but glad that's over!Original experience:I requested that my account be closed. Agent confirmed this would be done. Kept charging my card for a year, I have a credit balance of $299. and they won't give me a refund - I have to take $299. in product. Can't find a customer service manager in Toronto or Montreal to speak with, no corporate telephone numbers available anywhere.
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