Review Time
I receive a Vertuo pop machine for Christmas 2025. It is now not heating properly and they will not go through warranty due to me not having proof of purchase because it was a GIFT. Would not recommend this company.
Nespresso has the worst customer service I’ve ever experienced. I ordered a bundle in December that included a frother, but it arrived without the base. Customer service admitted it was their mistake due to an incorrect code entered on the order.They sent a replacement, but the wrong item was delivered again. By then, the frother was out of stock. An agent attempted to upgrade the frother as a resolution, but management denied the request and told me to wait until it was back in stock at the end of January.It’s now February, and the frother is still unavailable. The only response I continue to receive is to “keep waiting.” Despite multiple errors on their end, Nespresso has been unwilling to offer any meaningful resolution for the inconvenience they caused.
UPDATE: After many calls and many many emails, I finally got someone in Nespresso customer relations to call me and assure me that I would receive a refund and my account would be closed. Only took 4 days of searching for contact info, but glad that's over!Original experience:I requested that my account be closed. Agent confirmed this would be done. Kept charging my card for a year, I have a credit balance of $299. and they won't give me a refund - I have to take $299. in product. Can't find a customer service manager in Toronto or Montreal to speak with, no corporate telephone numbers available anywhere.
I had three Nespresso Vertuo machines. They are all defective. One had a water leakage, the other top did not close, and the coffee brewed was not even hot. Customer service is mixed, as they often fail to verify the correct address of a customer.I found no real resolve, and my experience at this point says it is not worth it. I spent close to $ 500.00 CAD on machines that were all defective, and returning them to a box store that licenses Nespresso products, which has given me such a difficult time understanding customer needs or even getting a refund. I am disgusted and angry. Up here in Canada, I have no words as to what to say about this company. I gave back my machine; there is no refund. My statement, with three defective machines, says a lot about the quality of their products. I can't make this up as I go along. It had been terrible.
Nespresso takes money from card easily and quickly but delivery time for Dubai is 5 days. at the time of order they promised 1 day delivery but really want 5 days. Service man doesn't want to deliver quickly or return my money. After complain with Trustpilot delivered in 3 hours.
Leave you waiting for 8 minutes for a customer representative on their chat, and when they appear, you have 15 seconds to write an explanation of your problem and hit send, or they hang up. Can't wait for their patents on Virtuo coffees to expire.
The Nespresso machine that we bought from Costco is great! Fortunately, we are able to purchase the preferred capsules from Costco as well. However, the online Nespresso ordering experience and customer service is complete trash.I am unable to place any order online via Nespresso's website due to a chronic error message, which is a Nespresso tech glitch. It doesn't matter which browser or device that is utilized. I also was unable to place an order via the Nespresso online chat or over the phone. Fortunately, I discovered the reusable pod option where I can supply my own coffee, even instant decaf and I get great results.However, I'm contemplating returning the machine back to Costco because of the high volume of issues with the Nespresso company.In my opinion and based on my experiences, Nespresso isn't a good company.
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