I had three Nespresso Vertuo machines. They are all defective. One had a water leakage, the other top did not close, and the coffee brewed was not even hot. Customer service is mixed, as they often fail to verify the correct address of a customer.I found no real resolve, and my experience at this point says it is not worth it. I spent close to $ 500.00 CAD on machines that were all defective, and returning them to a box store that licenses Nespresso products, which has given me such a difficult time understanding customer needs or even getting a refund. I am disgusted and angry. Up here in Canada, I have no words as to what to say about this company. I gave back my machine; there is no refund. My statement, with three defective machines, says a lot about the quality of their products. I can't make this up as I go along. It had been terrible.
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