nespresso.us

1.3
1.3 Based on 20 reviews

...

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Terrible customer service and false…

Terrible customer service and false advertising. Their team speaks to customers in a condescending manner and provides no productive troubleshooting to problems such as delays with orders, missing orders, etc. They never call you back or send email follow ups. They also advertise 24/7 customer support yet they are never available unless its between the hours of 9:00am-6:00pm EST. They are lucky their coffee manufacturing is a leg up on competition, otherwise they'd go bankrupt for such operating practices.

1
Date of experience: Sep 18, 2025

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