After a Follow-up with Nest customer service representative. Although, I wanted to continue with my Nest subscription it was never explained upon purchasing several Nest cameras, and fire detection system that a subscription was required to get full functionality and value for the money spent. First I apologized for my previous contact was not clear regarding my inquiry and the frustration I felt with my "subscription pricing." Which has kept increasing with no apparent difference in service. Before, canceling my subscription the price had risen from $90/year, to $113.00 and it was now going up again to $130.00. This I consider to be unreasonable.When I purchased my Nest system from the doorbell, two outdoor cameras (driveway & backyard), to both fire alarm and detection system (upstairs & main-floor). It was never explained that a subscription would be required to get all the products purchased through Nest to function property and as intended with 24/7 recording and playback.However, even with this issue I went ahead and kept all my purchases which was considerable at the time. But with this in mind I found the pricing for my subscription reasonable back when it was $90, even if it was not explained that a subscription was needed prior to my purchase. Since then as indicated above I have seen my subscription go from what I considered reasonable at $90 for a year, to $113 and was scheduled to increase to $130 this year on Oct 6/2025. Upon receiving my renewal notification with the new pricing I decided that it was no longer reasonable for Nest to expect me to continue accepting a price increase just because.??? I then prior to my renewal date canceled my subscription. Therefore, as I said prior to renewal I decided before this latest increase I would remove my subscription and contact Nest to see if there was a compromise that could be reached. Unfortunately, there was no compromise to be reached.I also understand the need to make a profit in business. However your long time clients should be afforded due consideration especially when it was never explained prior to purchasing all the Nest products that in order to get full functionality a subscription would be required. I explained that In order to retain their long standing customers they should offer an incentive and the price increase could be passed along to all new clients. Rewarding your loyal clients and making it an incentive to remain a dedicated consumer of their Nest products. All this to say I was willing to renew my subscription but not at the new price point. I was however, willing to renew my relationship with Nest if the customer service department is willing to provide me special dispensation of my old yearly pricing of $90. Which will not increase every year just because??? I was even willing to pay for 3 years up front in order to show Nest my own commitment to continue being a loyal customer of all Nest product.Unfortunately, no common ground could be reached and I kept the cancelation of my Nest subscription. This also means I only get still picture capture with no 24/7 recording. I can honestly say I would not recommend the nest products without the subscription. This means add another $130 to your already expensive purchase with a price increase every year.I would suggest going to another product provider that also include the subscription.
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