Review Time
We moved into a house with a nest thermostat and I was enthusiastic about getting it to work. It registers the correct temp but does not switch off the boiler when it gets there. That’s a pretty basic requirement of a thermostat. After taking the internet for a solution I tried playing around with the true radiant settings but nothing works. No plumber knows how to fix it. Unnecessarily complex junk.
You buy something off the likes NEST thermostat and the sell you the item then they withdraw the benefit they sold you , so becomes useless, they offer a discount on TADO that’s not compatible with a lot of routers so doesn’t work DISGRACEFUL practices,
Google’s Nest doorbell camera is the worst possible rip-off on the market. You shell out $200 for hardware-wired up, sleek-looking-then they hit you with this: no subscription, no video. Not even five seconds back. Not even a blurry still. Just a blank screen-like your own house ghosted you. I know someone rang two minutes ago, but Nest? Nothing. It’s worse than no camera at all-just a false sense of security, a shiny little liar on your porch. And don’t think wireless saves you-they still cap it at three hours of crap, no search, no zoom, no nothing. Ring lets you keep weeks for free. Arlo lets you plug a cheap hard drive and forget. Google doesn’t let you do jack. You want your own footage? Cough up $100 if you want history-or kiss goodbye every clip you ever owned. They bury the catch in tiny print, then lock the whole thing behind a paywall. Can’t even browse your own memory without their ransom. I will get rid of this and every other damn Google device in the house. Way to go Google. You just lost one more customer. And hey-if you’re reading this, ditch them too. There are companies that don’t nickel-and-dime you for your own front door.I regret wasting my time and money on this Google nest doorbell, cam scan🙁
Summary: Forced Nest migration, unclear promo email, no way to reapply the discount, and extremely difficult support from both Google and TadoGoogle forced the Nest thermostat EOL migration, pushing users to replace it through a limited partner (Tado) rather than opening it up to third-party options.I followed the promotional email and purchased a kit in good faith. The email didn’t specify which version to buy (wired or wireless), and the kit I received was incompatible with my system. I returned it via Yodel with proof of drop-off, but support has been slow, fragmented, and heavily automated.Google says they cannot regenerate the single-use promo code, and Tado says they cannot process an exchange — leaving me stuck in a bureaucratic “computer says no” loop with no clear path to a resolution. Both Google and Tado are extremely difficult to contact, creating a frustrating experience for customers just trying to follow the official migration process.If you are considering replacing your Nest under this offer, be prepared for a slow, confusing, and bureaucratic process.
After a Follow-up with Nest customer service representative. Although, I wanted to continue with my Nest subscription it was never explained upon purchasing several Nest cameras, and fire detection system that a subscription was required to get full functionality and value for the money spent. First I apologized for my previous contact was not clear regarding my inquiry and the frustration I felt with my "subscription pricing." Which has kept increasing with no apparent difference in service. Before, canceling my subscription the price had risen from $90/year, to $113.00 and it was now going up again to $130.00. This I consider to be unreasonable.When I purchased my Nest system from the doorbell, two outdoor cameras (driveway & backyard), to both fire alarm and detection system (upstairs & main-floor). It was never explained that a subscription would be required to get all the products purchased through Nest to function property and as intended with 24/7 recording and playback.However, even with this issue I went ahead and kept all my purchases which was considerable at the time. But with this in mind I found the pricing for my subscription reasonable back when it was $90, even if it was not explained that a subscription was needed prior to my purchase. Since then as indicated above I have seen my subscription go from what I considered reasonable at $90 for a year, to $113 and was scheduled to increase to $130 this year on Oct 6/2025. Upon receiving my renewal notification with the new pricing I decided that it was no longer reasonable for Nest to expect me to continue accepting a price increase just because.??? I then prior to my renewal date canceled my subscription. Therefore, as I said prior to renewal I decided before this latest increase I would remove my subscription and contact Nest to see if there was a compromise that could be reached. Unfortunately, there was no compromise to be reached.I also understand the need to make a profit in business. However your long time clients should be afforded due consideration especially when it was never explained prior to purchasing all the Nest products that in order to get full functionality a subscription would be required. I explained that In order to retain their long standing customers they should offer an incentive and the price increase could be passed along to all new clients. Rewarding your loyal clients and making it an incentive to remain a dedicated consumer of their Nest products. All this to say I was willing to renew my subscription but not at the new price point. I was however, willing to renew my relationship with Nest if the customer service department is willing to provide me special dispensation of my old yearly pricing of $90. Which will not increase every year just because??? I was even willing to pay for 3 years up front in order to show Nest my own commitment to continue being a loyal customer of all Nest product.Unfortunately, no common ground could be reached and I kept the cancelation of my Nest subscription. This also means I only get still picture capture with no 24/7 recording. I can honestly say I would not recommend the nest products without the subscription. This means add another $130 to your already expensive purchase with a price increase every year.I would suggest going to another product provider that also include the subscription.
They are bricking Gen 1 and Gen 2 thermostats because they feel like it. These were the highest end thermostats you could buy back then. They are not opening them up so third parties can build apps for them.I will never buy a NEST product again. They do the same with their smoke detectors
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