Summary: Forced Nest migration, unclear promo email, no way to reapply the discount, and extremely difficult support from both Google and TadoGoogle forced the Nest thermostat EOL migration, pushing users to replace it through a limited partner (Tado) rather than opening it up to third-party options.I followed the promotional email and purchased a kit in good faith. The email didn’t specify which version to buy (wired or wireless), and the kit I received was incompatible with my system. I returned it via Yodel with proof of drop-off, but support has been slow, fragmented, and heavily automated.Google says they cannot regenerate the single-use promo code, and Tado says they cannot process an exchange — leaving me stuck in a bureaucratic “computer says no” loop with no clear path to a resolution. Both Google and Tado are extremely difficult to contact, creating a frustrating experience for customers just trying to follow the official migration process.If you are considering replacing your Nest under this offer, be prepared for a slow, confusing, and bureaucratic process.
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