You're acting like a bunch of scammers from what I can tell I resided at Monarch Serenity B103. Zero effort was put into cleaning the common areas at move in, and when one of my flatmates vacated a year into my stay. Yet you're charging for cleaning at move out, and that too 3000?! For a property that's already delisted!You've added bogus charges on the security deposit refund, customer care doesn't have answers, your ticket handling team keeps trying to hide behind beureaucy and they also have the audacity to "internally validate" the charges you've posted without actually explaining anything. You've been delaying the process, and you keep making one sided, baseless decisions about money that's not yours to keep, which by the way, you've been holding onto, for more than 2.5 weeks. It's come to a point where I should be charging you extra for withholding my money for so long. Your handling of this reeks of irresponsibility, incompetence and arrogance. REMOVE THE EXTRA CHARGES & RETURN IT!
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