Review Time
My son stayed with Nestaway for over 2 years. Never made a late payment, never caused any trouble. Now, when he's moving out, they're refusing to refund a proper amount in the security deposit. They keep harassing him for his own money, and some of the staff are incredibly rude. Very very disappointed. Will let everyone know in my circle not to trust them.
You're acting like a bunch of scammers from what I can tell I resided at Monarch Serenity B103. Zero effort was put into cleaning the common areas at move in, and when one of my flatmates vacated a year into my stay. Yet you're charging for cleaning at move out, and that too 3000?! For a property that's already delisted!
You've added bogus charges on the security deposit refund, customer care doesn't have answers, your ticket handling team keeps trying to hide behind beureaucy and they also have the audacity to "internally validate" the charges you've posted without actually explaining anything. You've been delaying the process, and you keep making one sided, baseless decisions about money that's not yours to keep, which by the way, you've been holding onto, for more than 2.5 weeks. It's come to a point where I should be charging you extra for withholding my money for so long. Your handling of this reeks of irresponsibility, incompetence and arrogance. REMOVE THE EXTRA CHARGES & RETURN IT!
You're acting like a bunch of scammers from what I can tell I resided at Monarch Serenity B103. Zero effort was put into cleaning the common areas at move in, and when one of my flatmates vacated a year into my stay. Yet you're charging for cleaning at move out, and that too 3000?! For a property that's already delisted!You've added bogus charges on the security deposit refund, customer care doesn't have answers, your ticket handling team keeps trying to hide behind beureaucy and they also have the audacity to "internally validate" the charges you've posted without actually explaining anything. You've been delaying the process, and you keep making one sided, baseless decisions about money that's not yours to keep, which by the way, you've been holding onto, for more than 2.5 weeks. It's come to a point where I should be charging you extra for withholding my money for so long. Your handling of this reeks of irresponsibility, incompetence and arrogance. REMOVE THE EXTRA CHARGES & RETURN IT!
My son stayed with Nestaway for over 2 years. Never made a late payment, never caused any trouble. Now, when he's moving out, they're refusing to refund a proper amount in the security deposit. They keep harassing him for his own money, and some of the staff are incredibly rude. Very very disappointed. Will let everyone know in my circle not to trust them.
FRAUD, They will not return your deposit. Customer service is absolutely pathetic. They won't even clean your apartment, so much money is charged un-necessarily. Background- I vacated the flat in mid-October 2025.- Despite vacating early, I paid rent until 15th November 2025.- My total security deposit paid to Nestaway was ₹24,000.- ₹12,000 was deducted for early vacancy as per Nestaway policy.- The remaining ₹12,000 is rightfully owed to me.Current Status- Till date, NOT A SINGLE RUPEE has been refunded to me.- Nestaway has merely stated in an internal settlement report that ₹9,750 “will be refunded”, but no refund has actually been processed or credited.- ₹1,200 has been deducted as “cleaning charges” despite the room and washroom being properly cleaned before vacating.- ₹800 has been deducted as “utility charges” even though electricity and gas bills were already settled directly with my roommates.Repeated False AssurancesSince 15th November 2025, I have followed up multiple times with customer support. Every interaction ends with the same scripted response:“Your refund will be processed in 5–7 business days.”This timeline has been repeatedly violated, making it clear that Nestaway is deliberately delaying refunds while holding customer funds unfairly.Evidence AvailableI am in possession of:- Call recordings with Nestaway representatives- Screenshots of chats and email communications- Rent payment proofs- Deposit details and settlement reportsFINAL DEADLINEI am giving Nestaway ONE FINAL OPPORTUNITY to resolve this amicably.If the full refundable amount is NOT credited to my account by TOMORROW AFTERNOON, I will proceed with the following actions without any further notice:1. File a formal complaint in the Consumer Court for: - Deficiency of service - Unfair trade practices - Mental harassment and financial inconvenience2. Publicly post all evidence (call recordings, screenshots, documents) on: - Twitter/X - Instagram - Reddit - LinkedIn - Other public consumer grievance platforms3. Name and tag Nestaway, its leadership, and responsible officials in all public disclosures.This situation could have been resolved easily, but Nestaway’s continued negligence and misleading commitments have left me with no alternative.
My experience with NestAway has been extremely disappointing. Despite multiple follow-ups through their ticketing system, emails, and calls, I received no response for weeks. Basic maintenance work that was clearly part of their contractual responsibility was left unfinished, including a broken sink, an unfixed patio door, and poorly done painting patchwork.I even returned the full security deposit to their account as instructed, yet they failed to complete the work or provide any meaningful communication. Because of their inaction, I suffered loss of rental income and had to take care of repairs myself at my own cost.The overall lack of professionalism, transparency, and responsibility is unacceptable. I cannot recommend NestAway to anyone looking for a reliable property management service.
My experience with Nested has been extremely disappointing. From the very beginning, the apartment had several pre-existing issues, including a ceiling leak that was never fixed despite multiple requests. Throughout the stay, there was no proper support or service from their team — every concern was either ignored or endlessly delayed.Now, after moving out, they are charging a hefty amount from our deposit for “damages” that were already there before we moved in. Instead of taking responsibility for the condition of the apartment, they’re trying to shift the blame onto tenants.Overall, very unprofessional and unreliable. I would not recommend renting from Nested unless you want to deal with poor service, unresolved maintenance issues, and unfair deposit deductions.
I’ve had my flat in Pune managed by Nestaway for the last few years, and the experience has been nothing short of terrible.Rent payments are regularly delayed or completely missing for months. No updates, no apologies—just silence.Tenants repeatedly complained about unresolved issues—plumbing, electricity, basic maintenance—which Nestaway simply ignores.No accountability whatsoever. Support tickets are closed without any actual resolution, and customer service is practically non-existent.Communication is abysmal. You’ll never get a call back, and emails or messages go unanswered for weeks (if at all).Despite multiple escalations, Nestaway has shown complete disregard for both owner and tenant concerns. It’s just a broken system with no sense of responsibility.If you're a landlord looking for reliable property management—stay far away from Nestaway. They will damage your trust, your finances, and your property’s reputation.
Claim your business profile now and gain access to all features and respond to customer reviews.
Nestaway is India’s leading rental management platform, committed to making your rental experience superior. Regardless of whether you are a bachelor or a family, we understand your preferences and will help you find your dream home.
At Nestaway, our mission is to provide you with a seamless and comfortable living experience. We offer a hassle-free onboarding process with a nominal security deposit, making it easier for you to move into your dream home without any high upfront costs.
Whether you're searching for a cozy apartment for yourself or a spacious family home, we are there to serve you. Just log into www.nestaway.com and find your perfect home today.
See more
