FRAUD, They will not return your deposit. Customer service is absolutely pathetic. They won't even clean your apartment, so much money is charged un-necessarily. Background- I vacated the flat in mid-October 2025.- Despite vacating early, I paid rent until 15th November 2025.- My total security deposit paid to Nestaway was ₹24,000.- ₹12,000 was deducted for early vacancy as per Nestaway policy.- The remaining ₹12,000 is rightfully owed to me.Current Status- Till date, NOT A SINGLE RUPEE has been refunded to me.- Nestaway has merely stated in an internal settlement report that ₹9,750 “will be refunded”, but no refund has actually been processed or credited.- ₹1,200 has been deducted as “cleaning charges” despite the room and washroom being properly cleaned before vacating.- ₹800 has been deducted as “utility charges” even though electricity and gas bills were already settled directly with my roommates.Repeated False AssurancesSince 15th November 2025, I have followed up multiple times with customer support. Every interaction ends with the same scripted response:“Your refund will be processed in 5–7 business days.”This timeline has been repeatedly violated, making it clear that Nestaway is deliberately delaying refunds while holding customer funds unfairly.Evidence AvailableI am in possession of:- Call recordings with Nestaway representatives- Screenshots of chats and email communications- Rent payment proofs- Deposit details and settlement reportsFINAL DEADLINEI am giving Nestaway ONE FINAL OPPORTUNITY to resolve this amicably.If the full refundable amount is NOT credited to my account by TOMORROW AFTERNOON, I will proceed with the following actions without any further notice:1. File a formal complaint in the Consumer Court for: - Deficiency of service - Unfair trade practices - Mental harassment and financial inconvenience2. Publicly post all evidence (call recordings, screenshots, documents) on: - Twitter/X - Instagram - Reddit - LinkedIn - Other public consumer grievance platforms3. Name and tag Nestaway, its leadership, and responsible officials in all public disclosures.This situation could have been resolved easily, but Nestaway’s continued negligence and misleading commitments have left me with no alternative.
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