I had high expectations for the service initially – they appeared helpful and responsive. However, that changed once I became a client. The service quickly became disorganized and unhelpful. I was promised callbacks that never came, and I had to chase down basic updates. The customer service felt confusing and lacked accountability, treating clients as if they were disposable after signing on. It was a frustrating experience from start to finish. I would advise looking elsewhere for more professional and reliable mortgage brokers.
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