Review Time
I had an excellent experience from beginning to end. The process was straightforward, well-structured, and much simpler than I had anticipated. I was particularly pleased to secure the best available rate, which significantly benefited me. My advisor was fantastic—knowledgeable, responsive, and always took the time to clarify details and address my inquiries. I never felt rushed or pressured, and communication was superb throughout. Overall, this service turned what can be a daunting process into something clear and manageable. I would definitely recommend them.
The service made the process as easy as possible. As a first-time home buyer with only basic knowledge, the pre-approval was quick and straightforward. Once our offer was accepted, the team worked efficiently to ensure everything was ready on time. I would definitely recommend.
We had a fantastic experience with the service for our first home purchase. Our mortgage advisor maintained close communication through calls and emails, exceeding our expectations at every step. They eased our worries, encouraged us to ask questions, and guided us through the mortgage package and next steps. Their dedication and patience alleviated the stress of buying our home. We highly recommend this service and are grateful for the positive impact they had on our experience.
We faced significant delays, and communication was poor. Requests to send documents to the broker's email instead of the portal due to technical issues were not accepted, leading to multiple resends. We had to have someone come to our home multiple times for document signing. The process was stressful, with conflicting information given to us, and we often felt ignored. The broker did apologize afterward and offered a gift card, but the experience left a lot to be desired. Communication in French was also frustrating since we do not speak the language.
I had high expectations for the service initially – they appeared helpful and responsive. However, that changed once I became a client. The service quickly became disorganized and unhelpful. I was promised callbacks that never came, and I had to chase down basic updates. The customer service felt confusing and lacked accountability, treating clients as if they were disposable after signing on. It was a frustrating experience from start to finish. I would advise looking elsewhere for more professional and reliable mortgage brokers.
So far, I have been working with representatives who have done a commendable job in explaining the steps, and communication has been easy. I will update my review once I receive the mortgage and share my complete experience. But for now, everything looks promising.
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