Ordered blue wand Interactive Cat Toy, received with a cracked, broken base in flimsy packaging. Wrote company with photos and was sent a replacement wand, but no new base. Wrote company again which offered me a refund on the shipping charge $4+, but not on the item >$17. I asked for a new base to be sent and haven't received yet. Faulty product, poor customer service, and terrible value.
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