The rechargeable cat toy initially worked well but stopped after just over 24 hours, despite being fully charged. I contacted the company immediately and sent a video of the issue. They offered a replacement, but I requested a full refund since the toy was defective. They initially offered a partial refund of £3.85, which later increased to £7 after I insisted on my rights under the Sale of Goods Act. I have consistently requested a full refund of £14.99, but they are refusing to comply.
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