I've had an absolute nightmare trying to access my late husband's pension with Nest. The automated telephone service is difficult to navigate and after minutes of explaining when you do finally get through to a human being, the staff are unhelpful. They have long wait times and when they call back put the phone down before you can speak. It's disgusting. I've been trying for weeks to access my husband's pension and haven't got anywhere. Would definitely not recommend this pension. You can't get it back out.
You say you've put a request in for more info with trust pilot but I haven't been made aware of this. Empty promises I expect. No resolution in sight.
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Nest was set up by the government to give every UK worker somewhere good to save after the introduction of auto enrolment. Since then, it’s grown to become the largest workplace pension scheme in the country with more than 13 million members. As a not-for-profit pension scheme, Nest doesn't answer to shareholders. It’s set up to serve its customers’ interests and aims to help millions of people enjoy a better retirement. Nest’s members benefit from an award-winning investment strategy and one of the most diversified DC portfolios in the industry. It practices responsible investment to help manage long-term growth and risk while also helping contribute towards the world its members want to live and retire in.See more
