net-a-porter.com

3.7
3.7 Based on 41 reviews

...

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Judith
A Disappointing Experience

I placed my order on December 1st and received it just before Christmas after weeks of uncertainty. The delay was frustrating, but the real letdown was the unhelpful customer service—numerous emails and calls yielded no clarity. The issue was only resolved after I reached out to the courier myself, which should not be necessary. This experience does not reflect the luxury brand's standard and contrasts sharply with the service I once expected.

1
Date of experience: Dec 23, 2025

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