net-a-porter.com

3.7
3.7 Based on 41 reviews

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Average Rating

3.7

/
5

41 Reviews

5 Star
62%
4 Star
2%
3 Star
2%
2 Star
7%
1 Star
27%

All Reviews

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Review Time

Eleni Koulouvatos
I placed an order 2 weeks ago and still haven’t received!! Despite many calls to UPS and Netaporter

I placed an order 2 weeks ago and still haven’t received!! Despite many calls to UPS and Netaporter nobody can tell me where my parcel or when and if I will receive it. They also do not want to give me a full refund!! Netaporter is not what it used to be. Zero service, zero delivery, zero refund
and zero shoes…. 😡😡

1
Date of experience: Feb 04, 2026
Julien Fisher
Perfect Experience for a Special Gift

I was in search of designer boots for my wife's birthday gift. The initial website no longer had the model I wanted. I had some reservations about third-party sellers due to potential risks and the substantial prices. After considering various options and reading reviews, I chose to proceed with a reputable platform. The payment via PayPal added an extra layer of security. My order arrived in just four business days, complete with daily updates on its status and location. It was delivered by a reliable courier and required a signature. The entire process was seamless, and the boots were authentic with no problems. Thank you!

5
Date of experience: Jan 23, 2026
Theodore R.
Fantastic experience with the sales!

I really enjoy shopping from the platform. The sales on the designer items are amazing! I've bought from them twice, and the delivery was incredibly quick, particularly for the last purchase. I will certainly shop here again.

5
Date of experience: Jan 19, 2026
Gage Carter
Order Confirmation but No Dispatch

I placed my order at 1:58 and got confirmation at exactly 2:00 PM. I contacted the support team to ensure the item would be sent out that same evening, which was crucial since it was a gift. They assured me it would be dispatched, but it did NOT happen, and there was no communication at all.

1
Date of experience: Jan 13, 2026
Lexi
Exceptional Service

Outstanding service provided.

5
Date of experience: Dec 24, 2025
Mayola Johnson
Order Error Again!

My order was messed up once more! My previous order had issues, and this one is no different—what a disorganized team! With my trip coming up, I was informed they can't resolve it. They would need to pick it up another time and deliver it on another day, without any timeline provided. I'm leaving tomorrow and had arranged everything around the delivery. It's a constant letdown. I'm astounded at how they handle their mistakes each time.

1
Date of experience: Dec 23, 2025
Dalkail5997
Outstanding Experience

User-friendly, excellent variety, and prompt delivery.

5
Date of experience: Dec 23, 2025
Forever a Fan

I've adored this platform for years; it's intuitive, quick delivery, and even on a budget, I find hidden gems. A fantastic experience overall. Also, the newsletters are delightful.

5
Date of experience: Dec 23, 2025
Judith
A Disappointing Experience

I placed my order on December 1st and received it just before Christmas after weeks of uncertainty. The delay was frustrating, but the real letdown was the unhelpful customer service—numerous emails and calls yielded no clarity. The issue was only resolved after I reached out to the courier myself, which should not be necessary. This experience does not reflect the luxury brand's standard and contrasts sharply with the service I once expected.

1
Date of experience: Dec 23, 2025
Lucia
Impressive Customer Care

Exceptional customer service with beautifully packaged items. I received my purchases the next day with impressively quick shipping!

5
Date of experience: Dec 23, 2025

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