Review Time
I placed an order 2 weeks ago and still haven’t received!! Despite many calls to UPS and Netaporter nobody can tell me where my parcel or when and if I will receive it. They also do not want to give me a full refund!! Netaporter is not what it used to be. Zero service, zero delivery, zero refund
and zero shoes…. 😡😡
I was in search of designer boots for my wife's birthday gift. The initial website no longer had the model I wanted. I had some reservations about third-party sellers due to potential risks and the substantial prices. After considering various options and reading reviews, I chose to proceed with a reputable platform. The payment via PayPal added an extra layer of security. My order arrived in just four business days, complete with daily updates on its status and location. It was delivered by a reliable courier and required a signature. The entire process was seamless, and the boots were authentic with no problems. Thank you!
I placed my order at 1:58 and got confirmation at exactly 2:00 PM. I contacted the support team to ensure the item would be sent out that same evening, which was crucial since it was a gift. They assured me it would be dispatched, but it did NOT happen, and there was no communication at all.
My order was messed up once more! My previous order had issues, and this one is no different—what a disorganized team! With my trip coming up, I was informed they can't resolve it. They would need to pick it up another time and deliver it on another day, without any timeline provided. I'm leaving tomorrow and had arranged everything around the delivery. It's a constant letdown. I'm astounded at how they handle their mistakes each time.
I placed my order on December 1st and received it just before Christmas after weeks of uncertainty. The delay was frustrating, but the real letdown was the unhelpful customer service—numerous emails and calls yielded no clarity. The issue was only resolved after I reached out to the courier myself, which should not be necessary. This experience does not reflect the luxury brand's standard and contrasts sharply with the service I once expected.
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