In my opinion, the Trustpilot score mostly reflects frustrated customers, especially during the Christmas period, who expected Amazon-level delivery speed.
Here is my experience after purchasing multiple items from the website recently. First, people should understand that NetflixShop likely works with multiple authorized sellers using the same platform. Because of this, your order may be shipped in several separate packages coming from different locations around the world.
I received three different shipping confirmations, each with tracking that I could easily access through the SHOP mobile app. Everything arrived within one week, but even if it had taken a little longer, it would have been understandable since some packages were coming from overseas.
All items were well packaged, and the products were mostly as expected. I’m giving 4 stars because I find the items slightly overpriced for the quality, but that’s fairly common when buying themed merchandise like this.
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