I opened a prepaid credit card account and linked my bank account. While I could transfer money to the card, every attempt to use it resulted in rejection. After contacting support, I learned my account wasn't fully activated, and they assured me it would be resolved in a couple of hours. However, after waiting seven hours, the card was still rejected. Another hour with support yielded no solution, just the suggestion to escalate the issue, which could take days. Frustrated, I tried to transfer my money back to my bank account, but encountered repeated errors. After another lengthy call with support, where they blamed various factors, they finally agreed to close my account and issue a refund. Now, I have to wait up to two weeks to get my money back, which was transferred in seconds.
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Netspend is a leading provider of prepaid debit cards for personal & commercial use.
