Review Time
I cannot tell you how many times I sent documentation to be verified so I could use my card unrestricted. Still there's issues.
They charge $2 tax on everything when you buy something or use your card.
Then they won't mail me my card because I live in a nursing home and according to them, it's too public and not a secure location to send cards.
Then I was on the phone the other day with them and they told me that my card is Frozen until I can verify my identity. Give me my $70 back.
Keep your money in your pocket. Can't do overseas transactions, worthless as the plastic it is.
I really don't need you to blow smoke up me wazoo. No one takes it,therefore it's not any good for overseas transactions!!
I opened a prepaid credit card account and linked my bank account. While I could transfer money to the card, every attempt to use it resulted in rejection. After contacting support, I learned my account wasn't fully activated, and they assured me it would be resolved in a couple of hours. However, after waiting seven hours, the card was still rejected. Another hour with support yielded no solution, just the suggestion to escalate the issue, which could take days. Frustrated, I tried to transfer my money back to my bank account, but encountered repeated errors. After another lengthy call with support, where they blamed various factors, they finally agreed to close my account and issue a refund. Now, I have to wait up to two weeks to get my money back, which was transferred in seconds.
Subject: Immediate Attention Required: Unjust and Exploitative Practices I am compelled to voice my profound frustration and resentment regarding the exploitative and unjust business practices utilized by the service, which have not only misled me but also left me in a precarious financial situation. As a dedicated customer for more than four years, I anticipated better treatment and transparency from a service to which I have entrusted my finances. During my time with this service, I have consistently deposited over $2,000 into my account each month, demonstrating my loyalty and commitment. However, despite this loyalty, I was recently notified that my overdraft service would be temporarily halted. This notice followed a brief period of excessive charges—charges often beyond my control, such as unauthorized transactions and exorbitant fees imposed on customers. It is alarming that a company, which is not even a bank, would engage in such exploitative practices, taking advantage of customers who frequently rely on their services due to challenging circumstances. The overdraft service, for which I have consistently paid, has become a source of frustration rather than assistance. When I inquired about the service suspension, I received conflicting information from customer service representatives. Initially, I was assured that my overdraft service would be reinstated by the end of January. However, upon further attempts to reactivate it, I was informed that it had been suspended for an astonishing 180 days. This lack of consistency and clarity is not just inconvenient; it blatantly disregards the financial well-being of your customers. Moreover, the fees associated with accessing my own funds are outrageous. With a $3 charge for each transaction, I have accumulated nearly $1,000 in fees over the past year alone. As a survivor of domestic violence living on a fixed income, these fees are not merely a nuisance—they represent a significant burden that intensifies my financial struggles. How can it be justified that I am still subjected to these excessive fees despite paying a monthly fee to avoid them? The dispute resolution process is equally exasperating. Taking up to 90 days to address issues is unacceptable. I have faced numerous denials for disputes that I later successfully resolved independently, underscoring the service’s failure to adequately investigate customer concerns. This lack of accountability and fairness is infuriating and indicative of a company that prioritizes profit over customer satisfaction. I am appalled by the misinformation provided to me, which has contributed to financial instability and uncertainty. I have always received my disability checks directly into my account without issue, and to now be told that I do not meet the necessary criteria for overdraft service is utterly absurd. This situation is not only unreasonable but also deeply distressing, as I am left without access to a service that should be available to me as a long-standing customer. I urge you to take immediate action to rectify these exploitative practices and ensure that loyal customers like myself receive the respect and fairness we deserve. It is time for the service to uphold its responsibilities and provide genuine support to those who rely on it. This experience devastated me, especially during the holiday season, and as a single mother and domestic violence survivor on disability, it severely disrupted the hope and trust I was building with this company.
This service imposes a fee of 2.00 each time you use your PIN, which is frustrating. Using my PIN should confirm that I, as the cardholder, am the one using the card. It's disappointing to see such money-driven practices from the company.
I can only give one star because there’s no option for zero. This is by far the worst debit card I have ever encountered. I received it as a gift and tried multiple times to activate it, but I was unsuccessful. When I finally reached out for help, they asked for a lot of personal information, which is excessive for activation. On my last attempt, I was informed that the card couldn't be used due to inactivity fees taken from it since I hadn’t been able to activate it. I would never recommend using this service, and I advise others against purchasing a debit card from this company. When I spoke to a 'Supervisor,' he suggested sending me a new card, but I made it clear that I wasn’t interested in receiving anything from this company. It feels like they are taking advantage of consumers and getting away with such practices.
I can only give one star because I couldn't select zero. This is the worst debit card I've encountered. I received it as a gift and faced numerous challenges trying to activate it. When I finally reached someone, they asked for excessive personal information, which seemed unreasonable. Ultimately, I was told the card couldn’t be used due to inactivity fees that were charged because I couldn’t activate it in the first place. I would advise against using this service and will discourage others from doing so.
The representative from customer service was incredibly patient and skilled. He deserves recognition for his efforts. I was able to get my verification code just in time, and he ensured everything was resolved. I truly appreciate his help.
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Netspend is a leading provider of prepaid debit cards for personal & commercial use.
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