I tried to order new carbon filters from here. I confirmed the compatibility but still the ones they sent were wrong ones. When I complained they didn’t even apologize. Just gave me a correct product to order. I then asked how do I return the wrong ones. They gave me instructions. Time went by and I didn’t hear from them. I sent them email asking when are the new filters coming. They answered that they don’t have the right ones and they never sent anything. It’s been 3 months to solve this. Every single email has been a torture because their ticket system is so bad that it doesn’t chain the conversations. SAVE YOUR TIME AND EFFORTS and do not buy from here. The worst customer service I have had in years!
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