Review Time
I ordered a product on Sunday and immediately emailed customer service to cancel the order. Somehow they claimed it was already shipped from their warehouse and refused to cancel it.
It’s honestly hard to believe an order can be processed and shipped that fast, especially on a Sunday. Instead of helping, they just told me I have to return it or leave it uncollected.
Very disappointing customer service and no flexibility at all. I won’t be ordering again.
I ordered a product on Sunday and immediately emailed customer service to cancel the order. Somehow they claimed it was already shipped from their warehouse and refused to cancel it.It’s honestly hard to believe an order can be processed and shipped that fast, especially on a Sunday. Instead of helping, they just told me I have to return it or leave it uncollected.Very disappointing customer service and no flexibility at all. I won’t be ordering again.
The part doesn’t fit but Nettoparts says it should correct! So they offer me that I return the parts in my own expense. The return cost is 19,90€ for 17€ part so it doesn’t make any sense to return the part. Clearly there’s error in part catalog but whose fault is that? I guess that’s my fault according to Nettoparts.
wanted to buy fridge shelf, contacted the company to double check that I was purchasing the correct product. they confirmed it was correct. It arrived and did not fit. Nettoparts fobs me off and refuses to pay for the return shipping cost. Have lodged complaint with consumer ombudsman.
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