NetWell's accounting is confused!I have had several debits against my account over the last couple of months. I have been told that they are trying to rectify a past problem, however I have not been able to get customer service to tell where the issue is. They are asking me to prove to them all of my payments without telling me exactly where they think payments were missed. I gave them bank records going back 1 year, and I am told that they think the problem goes back further than that. This is very frustrating, as they won't give me anything in writing, just verbal comments over the phone about my payments.I want to point out that your statement regarding not receiving documentation from me is a flat out lie. You state you never got a payment from me in October 2024. Are you including October 1? If you folks are rectifying payments from that far back, why are you debiting me for the current amount?
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netWell is a Health Care Sharing Ministry (HCSM) that treats its members like family. Our members share a common set of religious and ethical beliefs, contributing to and supporting each other’s eligible medical needs based on these values. We welcome anyone who aligns with our Statement of Religious and Ethical Beliefs to join our community.