Shocking customer service!
Alarm stopped working over Christmas despite having been serviced in November. No engineers available until 2nd January so the only resolution given was the disable the system until then - that’s great we’ll just have alarm over Christmas!
After waiting 4 hours for an 8-2pm call, engineer arrives at 2pm and tells us keypad had been installed with the wrong screws and was too tight on the wall. Clearly a great system if it’s that temperamental….
The alarm has been unusable again since then with the keypad freezing and completely locking us out unable to put in the code. This results in the alarm going off every time and the monitoring centre calling every time, it’s incredibly frustrating as they can’t do anything to help.
I’ve been emailing their service team for a week now to try get the issue resolved and to request a refund as I am paying for a service I did not receive. They cannot (more likely will not) give me a refund only credit onto my account which given I am now considering leaving is pointless to me. And they have booked me in for another service call, over a week away.
The service team are impossible to deal with so honestly save yourself the time, money & hassle to get a non monitored alarm system.
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Network Security has been leading the way in monitored security for homes and business in Ireland since 1995.
We offer a nationwide service installing fully Monitored Wireless home alarms systems, Reactive CCTV Systems, Commercial alarm systems, CCTV Systems, Access Control, Fire & Intercom systems. With a state-of-the-art monitoring station based at our head office in Rathcoole Co Dublin.
We pride ourselves in both providing the highest level of security and safety to our customers. With the most up to date cutting technology our customers can have everything at their fingertips, this drives us to bring our customers safer and smarter homes.
With our 24 hour emergency back-up, our customers have skilled technical support at all times and are secure in the knowledge that Network Security has installed the Solution to all their security needs.
At Network Security we continue to be the fastest growing provider of Monitored home security, Remote CCTV & and have quickly become synonymous with fast and efficient installations, customer care and overall quality and dependability in the security industry.
Network Security is compliant and holds license's with the (PSA) Private Security Authority & EQA. Our staff are highly trained in all aspects of Monitored Intruder Alarm Systems to EN501-31 Standard, Digital CCTV Systems, PC Driven Access Control Systems, Digital Intercom Systems, Fire Systems and the latest in ever-changing security technology.
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