Review Time
Pretty much entirely happy with the whole experience… sales experience was great, clear concise and helpful. The installation was great, Johnny was a lovely chap. The only downside was being told I would have installation within 2 weeks but it was actually a month. I won’t deduct a star for that as your lovely staff make up for it.
My only other comment would be that I would have appreciated a sticker or two for the rear windows of the house to show it’s alarmed and monitored… I didn’t think to ask on the day but is this a possibility?
The person who supported and fixed my issue, i think his name was
Gothan, He was excellent, extremely helpful and very efficient. Very easy to talk with and very professional. Himself and any of them ive dealt with now and in the past have been brilliant and very supportive helping to troubleshoot and solve any technical/Other issues I needed support with. He also helped me with questions i had regarding the use of the alarm system, and didnt rush me. Thank you again. Great team. Gothan even followed up the next day to provide a service on my alarm system without having to even ask
Friendly, helpful, efficient and Irish are my words to best describe this company. After viewing several companies on line, I decided to go with network security and I am happy with my choice. Very quick turnaround between signing up and installation. 100% recommendation for our installer Johnny. Lovely, honest and decent chap that knew his stuff and very straightforward with his observations and recommendations. Also listened to us and explained anything we asked and had a good sense of humour which is to be most admired these days. Very happy so far and feeling more confident in my homes security now.
Abhijit, Simon, the installer and everyone at Network Security are just simply a brilliant company and made everything so seamless from start to finish. Delighted. I would HIGHLY recommend them for your home security needs. They are fantastic and so efficient, kept me up to date and explained everything so easily and of course the price was just BRILLIANT 👏 Well done everyone at Network Security you are the best. Really thrilled with my new Home security system and also the confidence in knowing they have guaranteed everything and have told me to contact anytime if Iv a question or need anything. Thank you all SO Much. Well done👏👏👏👏👏🌟
Shocking customer service!
Alarm stopped working over Christmas despite having been serviced in November. No engineers available until 2nd January so the only resolution given was the disable the system until then - that’s great we’ll just have alarm over Christmas!
After waiting 4 hours for an 8-2pm call, engineer arrives at 2pm and tells us keypad had been installed with the wrong screws and was too tight on the wall. Clearly a great system if it’s that temperamental….
The alarm has been unusable again since then with the keypad freezing and completely locking us out unable to put in the code. This results in the alarm going off every time and the monitoring centre calling every time, it’s incredibly frustrating as they can’t do anything to help.
I’ve been emailing their service team for a week now to try get the issue resolved and to request a refund as I am paying for a service I did not receive. They cannot (more likely will not) give me a refund only credit onto my account which given I am now considering leaving is pointless to me. And they have booked me in for another service call, over a week away.
The service team are impossible to deal with so honestly save yourself the time, money & hassle to get a non monitored alarm system.
My experience with the service was very disappointing. I left due to neglected maintenance checks, which left my property vulnerable. The support team was unprofessional and unkind when I decided to leave. This unfortunate situation happened in 2024.
This company was dreadful to work with. They failed to perform basic maintenance checks, leaving my property unprotected. Their professionalism was lacking, and they were unpleasant when I decided to leave. My unfortunate experience occurred in 2024.
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Network Security has been leading the way in monitored security for homes and business in Ireland since 1995.
We offer a nationwide service installing fully Monitored Wireless home alarms systems, Reactive CCTV Systems, Commercial alarm systems, CCTV Systems, Access Control, Fire & Intercom systems. With a state-of-the-art monitoring station based at our head office in Rathcoole Co Dublin.
We pride ourselves in both providing the highest level of security and safety to our customers. With the most up to date cutting technology our customers can have everything at their fingertips, this drives us to bring our customers safer and smarter homes.
With our 24 hour emergency back-up, our customers have skilled technical support at all times and are secure in the knowledge that Network Security has installed the Solution to all their security needs.
At Network Security we continue to be the fastest growing provider of Monitored home security, Remote CCTV & and have quickly become synonymous with fast and efficient installations, customer care and overall quality and dependability in the security industry.
Network Security is compliant and holds license's with the (PSA) Private Security Authority & EQA. Our staff are highly trained in all aspects of Monitored Intruder Alarm Systems to EN501-31 Standard, Digital CCTV Systems, PC Driven Access Control Systems, Digital Intercom Systems, Fire Systems and the latest in ever-changing security technology.
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