Scammed by hidden subscription – I was charged for months without consentI purchased a one-off order of NeuroDrops (five bottles) and that was all I intended to buy. At checkout, there was an option called “NeuroDrops Club” which was listed as $0 and automatically ticked. Nothing stated that this was a paid subscription or that it would result in ongoing charges. I assumed it was a free gift or bonus—not something that would bill me.Despite never selecting or agreeing to any subscription, NeuroDrops continued to charge my card for four months after my original purchase. I received no products for these charges and had absolutely no idea this was happening until I checked my statements.When I contacted them, they insisted I had agreed to a subscription, which is completely untrue, it was added to my order without my knowledge! And they refused to refund me at all for the ongoing payments, for a membership i didnt agree to and didnt receive anything for! Their website did not clearly disclose any ongoing fees, and listing something as $0 while secretly enrolling customers in recurring payments is misleading and unacceptable. Also this was automatically added to my purchase I didn't select this option at all! This experience has been extremely frustrating and feels like a deliberate attempt to take advantage of customers. I would strongly caution others before purchasing from this company!
Claim your business profile now and gain access to all features and respond to customer reviews.
