I ordered a knee brace on Feb 22. I immediately noticed the shipping address was incorrect and emailed them, asking if they can update it or cancel (so I can re-order). They replied saying they received my order and it will ship soon. They did not acknowledge my issue/question at all. Might be a bot/AI response.
On Feb 23, I received an email saying it has shipped, and shipping info will show in 24-48 hours. After 72 hours, there was no update. I email again asking if it even shipped. 5 days after my last email (7 days since it "shipped), they replied saying it's in transit and shipping info will show in 24-48 hours.
It's been 7 days since it has "shipped" and there's no info, and they never acknowledged my initial issue. I'm pretty sure they just took my money and did nothing. A complaint has already been filed with BBB, and I'll be disputing with my credit card next.
Claim your business profile now and gain access to all features and respond to customer reviews.
