Thank you for your response.
As mentioned in my update, I acknowledge that the issue has now been resolved and that the refund has been processed. However, this only happened after I posted my review; prior to that, it was extremely difficult to obtain adequate support or a clear resolution.
My review reflects the entirety of my experience, from start to finish, and not just the final outcome. For that reason, I believe it is fair and important to keep it as it is, so that other customers have a realistic understanding of the level of service they may receive.
The fact that I was offered a £20 voucher or 30% discount on a future purchase — something I would not consider after this experience — only reinforces how this situation was handled, the amount of time I had to spend trying to resolve it, and the lack of consideration shown towards customers and their rights. It is also important to note that this process began in November and was only concluded now.
I consider the matter closed, but my feedback remains as an honest account of what happened.
Thank you.
Claim your business profile now and gain access to all features and respond to customer reviews.
NEVAEH - SPELL IT BACKWARDS...
We are a UK based online jewellery store creating and delivering premium quality jewellery whilst maintaining affordability.
Neaveh’s sole focus is ensuring each and every customer is satisfied with quality, price, speed of delivery and durability of each order.
Sustainability is extremely important to us so we ensure, where possible, only the most eco-friendly metals are used to create our products without compromising the quality of the product.
Each piece we design is hand crafted with love, but most importantly with knowledge. We promise to stay on trend and deliver you the jewellery you really want.See more
