I ordered a jacket from a retailer without any issues regarding payment, but complications arose when I needed to return it. I sent the jacket back within a week of ordering, around November. After two weeks, I still hadn't received confirmation that it had been received, despite the delivery service indicating it had been delivered. I reached out multiple times via email to inquire about the status of my return and refund (considering it was £150!), but received no response. With the holiday season approaching, I called knowing customer service would be available. The representative was very helpful and informed me that my refund was delayed but offered to expedite it. If it was that easy, why wasn't it done initially? Additionally, I was charged £2.95 for the return shipping! Quite frustrating! The jacket itself is fine, but the returns process has left me very disappointed. If you plan to order from this retailer, be cautious about returns!
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Nevisport is the UK's premier outdoor store. Find everything you need for camping, hiking, skiing, climbing and more. Buy online or from one of our nationwide stores.
