Bad experience with product, great experience with Fern on NewAir’s support team.
Fern was absolutely amazing in helping me out from a customer support end. For the company itself, my cigar humidor came in with a big sticky residue on the interior glass that won’t come out. Their fix was to either replace the unit (which would be the biggest hassle in getting it back to a UPS store weighing as much as it does) or to wait several months to get a new door shipped to me. On top of that, the humidor was missing its door handle, which they are shipping to me.
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Products that make life more enjoyable for where you live, where you work, and where you play.
ABOUT NEWAIR
Newair began out of a garage over 20 years ago. In the beginning we primarily sold portable air conditioners and evaporative coolers.
Today, our product categories have something for nearly every part of the home. Our web site now offers a wide range of compact appliances, from heating and cooling, to wine and beverage coolers, ice makers, humidors, and more. We’ve since moved out of the garage into a large warehouse and distribution center so that we can offer our customers same day free shipping from our headquarters in southern California or our east coast warehouse.
When we first started NewAir, we knew it would be important to focus on quality products that meet our customer’s needs. We also know that great customer service is the backbone of any reputable company.
Today, we’re proud to say this has made us one of the most trusted names in compact appliances.
On behalf of the Newair family, thank you so much for considering our wide range of products! We’re very confident you’ll love your choice, and if for some reason you don’t, contact us and we’ll make it right.See more
