I bought a pair of shoes in late May and barely wore them. One sole split, which is clearly a manufacturing issue. I reported this in early December after noticing the split in November. I can't talk to anyone locally and can't return to a store. A manager acknowledged the issue but couldn't assist. Customer service is nonexistent, and I'm constantly being dismissed in chat. The representative refuses to replace, refund, or repair them due to their age. I've escalated the issue, but it's been denied again. All they offered was 25% off my next purchase, which is absurd. I won't buy from them again! Avoid this company; you'll regret it.
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More than 100 years, New Balance has worked to move the world around us. Because we believe in one simple truth: we were born to move.