I ordered two pairs of shoes for my children, and both broke within four days. While they issued vouchers for the faulty shoes, the process was a nightmare. The items I purchased with the vouchers were of poor quality and nothing like I expected. After leaving honest reviews, I noticed they were removed. When I contacted customer service, they suggested I return the items but wouldn’t issue new vouchers or a refund because I used a voucher to buy them. They offered me a £10 discount, which I declined as I won’t order again.
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More than 100 years, New Balance has worked to move the world around us. Because we believe in one simple truth: we were born to move.