This company has one of the most convoluted return processes I've encountered. I ordered trainers for a gift but ended up needing a different size. The initial order lacked return paperwork, while the correct size had a prepaid label. I called for help since I don’t have a printer, but the staff were unhelpful, insisting I must use the UPS label. They offered no assistance when I explained the situation. It’s frustrating that I must spend money on a printer just to return them. This experience has left me with a negative impression of the company.
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More than 100 years, New Balance has worked to move the world around us. Because we believe in one simple truth: we were born to move.