I have had a frustrating experience with New Balance. Two months ago, I returned a pair of trainers I purchased online for £150 as they didn’t fit properly. I followed their return process and provided all the necessary documentation, including proof of return. Despite this, I still haven’t received my refund £150.I’ve been in constant communication with New Balance via numerous emails, but the issue remains unresolved. They’ve informed me that the trainers were "lost" by UPS, but UPS has stated they cannot proceed with the investigation because New Balance has not provided the required information. It seems like I’m stuck in a loop where neither party is taking responsibility.After weeks of back-and-forth emails, I’m left without my £150 or any clear resolution. This experience has been incredibly disappointing and time-consuming. I expected much better from a brand like New Balance. Customers should not be penalized for issues that occur after returning an item through their system.I strongly urge New Balance to take accountability and improve their customer service processes to avoid similar situations in the future."I hope New Balance addresses this issue promptly so I can update this review with a more positive outcome."
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