newbalance.com

1.5
1.5 Based on 489 reviews

Check out the all new www.newbalance.com. A community of runners, by runners, for runners. Keep up to date on your sport with the latest events, results and the best from around the web....

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Rosalie Taylor
NEW BALANCE IS TRASH

LET ME GET THIS STRAIGHT. I ORDERED A PAIR ON AUGUST 23RD, AND NOW I RECEIVED AN EMAIL TELLING ME TODAY, ON SEPT. 10TH , AWW, MAN, IT'S OUT OF STOCK!!!FIRST, I CALLED UP ON THE WEEK OF THE AUGUST 24TH, SPOKE TO A GUY NAMED PATRICK, AND IT'S NOT HELPFUL AT ALL. AND HE CALL HIMSELF CUSTOMER "CARE" REPRESENTATIVE?ME BEING PATIENT, CALLED UP AGAIN ON THE WEEK OF AUGUST 31ST, SPOKE TO BERNADETH (SHE'S A LITTLE NICE I GUESS). MENTIONED THAT THERE IS A PROBLEM, SHE WILL TALK TO THEIR FINANCE DEPARTMENT TO SORT THINGS OUT. WILL EMAIL ME AND AND UPDATE. AND ALSO AS A SIGN OF GOOD GESTURE, WILL ALSO SEND ME A $50 COUPON FOR ALL THE INCONVENIENCE. AND YOU KNOW WHAT??? NO EMAIL, NO NOTHING!!!CALLED AND EMAILED THEM AGAIN THIS WEEK, NO RESPONSE IN ALL EMAILS AND THE PHONE IS NOT WORKING!!!!!!!!!AND NOWWW, THEIR TELLING ME THAT THE PAIR ISN'T AVAILABLE AFTER ABOUT THREE WEEKS??? MY MONEY HAS BEEN PENDING FOR THE LAST THREE WEEKS WITH NO CLEAR INFORMATION, THE CUSTOMER CARE SUCKS BIG TIME, NO $50 COUPON AS THEY PROMISED, AND I MISSED A PAIR OF SHOES I SHOULD HAVE PURCHASED FROM OTHER RETAILERS BECAUSE THEY'RE ALL INCOMPETENT.

1
Date of experience: Sep 10, 2020

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  • Check out the all new www.newbalance.com. A community of runners, by runners, for runners. Keep up to date on your sport with the latest events, results and the best from around the web.

  • language https://www.newbalance.com

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