Review Time
I bought a pair of new balance running shoes in October 2025 and by December 2025 these shoes were so STINK and falling apart. I would never buy another pair of New Balance shoes and I would never recommend it. New Balance managenent how can I get my money back? Please response!
I will not buy from this brand again. Their customer service is severely lacking. After being advised by the sales representative, I had my feet measured at the store and bought the shoes. Within six months, the right shoe broke at the toe (despite wearing other shoes in between). The customer service claimed the damage was due to wearing the wrong size and refused to offer any return or compensation options, even though the store provided the incorrect size initially. Shoes costing over €120 should not fail within six months. I’m done with this brand.
I received my shoes with yellow stains on one of them. When I contacted customer support, they informed me that I would need to return the shoes and wait 14 days for a refund before I could repurchase them. I expressed my frustration, but they didn't seem to acknowledge my concerns or offer any assistance. Ultimately, they did nothing to resolve the issue and were not kind at all. If you decide to purchase from this brand, I recommend buying in stores or through another platform.
I bought a pair of trainers that developed a fault (toe peeling) within just 3 months of light, daily use. They had never been washed or misused, and only one shoe was affected, indicating a clear defect rather than normal wear. I reached out to the company directly and provided clear photos, including comparisons with older trainers I’ve used for years without any similar issues. However, customer service repeatedly refused to issue a refund, offering only partial refunds or vouchers, ignored my requests to raise a formal complaint, and eventually closed my case. I was misinformed that nothing further could be done, and the information provided did not align with consumer rights regulations, which state that faults within 6 months are presumed to have existed at the time of sale. The matter was only resolved after I escalated it through my payment provider, which conducted an independent investigation. They ruled in my favor and issued a full refund, as the company failed to handle the faulty goods claim appropriately. This was a very stressful and time-consuming situation that could have been avoided if the company had adhered to consumer law and managed the complaint properly from the beginning. I’ve been a loyal customer for years, but this experience has significantly shaken my trust in their customer service. My advice to others: if you face a similar issue, don’t accept vouchers for faulty goods, and consider escalating through your payment provider if necessary.
I have been a long-time customer of this brand, but I've noticed a significant decline in quality since they stopped manufacturing in the USA. The last two pairs I purchased fell apart at the seam between the upper and sole. I'm considering moving on from this brand due to the current quality issues.
I've been wearing tennis shoes from this brand for years, but I've noticed a decline in quality since they stopped being made domestically. The last two pairs I bought fell apart at the seam between the upper and sole. I might be losing my loyalty as a customer due to this drop in quality.
I returned a pair of fantastic shoes that wore down the sole faster than I expected. The return process went smoothly, but I had some trouble using a promo for a replacement until a representative helped me. She was wonderful, and my new shoes are on their way! Thanks to her, I remain a loyal fan of this brand.
I bought a pair of trainers last September, and after just a month, the sole of one shoe completely detached. I initially overlooked this as a minor issue, but now the other shoe has developed a hole at the back. Given the price and advertised quality, I’m shocked by these faults, especially since I've taken good care of them. I'm extremely disappointed in the manufacturing quality and expected better service regarding these issues.
I keep experiencing order cancellations mere seconds after placing them—this has happened three times. I spent over an hour on the phone with customer service, and even then, they placed the order for me but canceled it again shortly after. They don't seem to know why this keeps happening. After visiting a store, I found they only have limited sizes available, making it impossible to order in person. I’m confused about how they remain in business when it’s so difficult to order shoes.
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