I purchased a footmuff during a sale, but they sent me a clearly used item: it was broken and arrived in an open box. It even had hair from the previous owner. Since then, I’ve tried to contact them for a refund but have received no answers. Their communication via email is poor—they keep delaying the collection for the refund. I would like to know how to proceed, as they are clearly not interested in providing a solution.
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An independent (family ran) baby store in Crewe and Telford selling Egg, iCandy, Bugaboo, Venicci, Silver Cross, Stokke, Joolz, Cybex, Babystyle, Oyster, Babyzen, Quinny, Maxi Cosi, Joie, Ickle Bubba, Cosatto and more
