Review Time
The support team was incredibly helpful with my order. Even though one color was temporarily unavailable, they promptly assisted me in finding the same product in a different color and made sure it was shipped out as soon as possible. Excellent communication and effort. Thank you for your support!
I had a truly enjoyable experience with the company. They were incredibly helpful and took the time to assist me in selecting the perfect pram. I genuinely appreciated the support and would gladly recommend them! Thank you once more!
I had a great experience with the team at the local branch. They were very informative and patient with all my daughter-in-law's many questions and trial runs of various prams, car seats, and other items. We ended up making a purchase and would certainly recommend them and return in the future.
I had a fantastic experience with the staff at the local branch. They were very knowledgeable and patient with all the many questions from my daughter-in-law and the various trial runs of several prams, car seats, and other items. We decided to make a purchase and would definitely recommend them and return again.
I would give 0 stars if possible! The shipping experience has been horrific - the promised 'Free express 2-3 day delivery' turned out to be a complete lie. My order is several days overdue and now looks like it will take almost 14 days to arrive! I’m truly appalled; it seems the business is struggling and honestly doesn’t deserve to thrive.
Dealing with this company has been a complete nightmare. I arranged a simple collection for my pushchair, yet the store was closed and it was delivered to my home without my consent. Upon arrival, it was damaged (DPD tossed it over the gate) and it was the wrong item altogether. It’s evident there are zero checks or professionalism from either the company or the delivery service. The aftercare was equally disappointing—slow responses and no accountability. I had to chase them repeatedly just to get basic information, and every interaction felt like they were just trying to get rid of me. Receiving the wrong product was bad enough, but to have it damaged and deal with such poor customer service was incredibly frustrating. I genuinely regret ordering from this company and strongly advise others to avoid them. I sought support through social media, but found their responses blunt and rude.
The service provided was exceptional from start to finish. As first-time parents, we were unsure about what to expect, but the staff made us feel at ease with their warm and friendly approach. They took their time with us, clearly explained everything, and made the experience enjoyable. Additionally, another team member helped ease concerns regarding child safety car seats. We were truly impressed by the professionalism of the company as a whole; everything felt organized, welcoming, and genuinely focused on the customer. Thank you for making our first visit so positive; we will definitely be returning!
I felt confident ordering from this store after checking reviews. I ordered two car seats online on 09/12, with a delivery promise of 2-3 business days. That was 13 days ago, and apart from the initial confirmation, I've received nothing—no product, no tracking info, no updates. I've emailed multiple times without a response, and even messaging through social media led to minimal communication. I’ve never experienced such poor service and it's frustrating because I really want the product. I usually don’t leave reviews, but I may have to seek a refund through my bank. I wish I had never discovered this store; they clearly don’t care about resolving issues.
I purchased a footmuff during a sale, but they sent me a clearly used item: it was broken and arrived in an open box. It even had hair from the previous owner. Since then, I’ve tried to contact them for a refund but have received no answers. Their communication via email is poor—they keep delaying the collection for the refund. I would like to know how to proceed, as they are clearly not interested in providing a solution.
Only part of my order arrived! I can’t reach anyone by phone and have sent multiple emails without a response. I'm very disappointed with this service. If I don’t get a resolution soon, I'll have to report this to trading standards, which is just more stress for someone expecting a baby!
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An independent (family ran) baby store in Crewe and Telford selling Egg, iCandy, Bugaboo, Venicci, Silver Cross, Stokke, Joolz, Cybex, Babystyle, Oyster, Babyzen, Quinny, Maxi Cosi, Joie, Ickle Bubba, Cosatto and more
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