In the Andover branch it really depends on the member of staff who helps. The vast majority are really good at their job. However, there is one member of staff who really needs more training when it comes to customer service and dealing with bereavement cases, especially when the branch staff have not provided the correct information to the customer It took 3 trips into the branch before I could close an account. Unfortunately due to her conduct we decided to close the account, withdraw all the funds and invest in another building society.
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Welcome to Newbury Building Society we provide mortgages and savings. Owned by our members, we exist solely for their benefit. Berkshire, Hampshire and Oxfordshire branches.