Review Time
We were seeking a mortgage on our existing house and were put in touch with Newbury. We've had an excellent service from them. They have communicated clearly and concisely, and responded promptly to any issues or queries that we raised. We really couldn't fault them.
We were seeking a mortgage on our existing house and were put in touch with Newbury. We've had an excellent service from them. They have communicated clearly and concisely, and responded promptly to any issues or queries that we raised. We really couldn't fault them.
Remortgaged with them and the whole process from the first phone call was efficient and customer focused. They provided a very competitive product plus they also liaised seamlessly with the solicitors (Taylor Emmet) who acted on behalf of both parties. All in all very good.
In the Andover branch it really depends on the member of staff who helps. The vast majority are really good at their job. However, there is one member of staff who really needs more training when it comes to customer service and dealing with bereavement cases, especially when the branch staff have not provided the correct information to the customer It took 3 trips into the branch before I could close an account. Unfortunately due to her conduct we decided to close the account, withdraw all the funds and invest in another building society.
We took out a discounted tracker mortgage with NBS in December 2024, and our experience since then has been deeply disappointing. Despite two base rate cuts totalling 0.5%, NBS has only passed on a fraction of that to mortgage holders. This feels like selective profiteering, they benefit from the full reduction in their own borrowing costs, yet choose how much (or how little) to pass on to customers.What’s worse is that savers have been hit just as hard - they’ve slashed savings rates aggressively. So, they’re squeezing customers at both ends. I've held mortgages with several providers before, and I’ve never encountered one so reluctant to treat customers fairly when rates fall.To their credit, we are able to overpay up to 20% annually without penalty - and we’re taking full advantage of that. We’re making aggressive overpayments purely to avoid paying NBS any more interest than we have to.In stark contrast, our previous mortgage with First Direct was straightforward, transparent, and honest. The difference in customer experience is night and day.We would not take another product with NBS, and I’d advise others to look carefully at how your lender treats customers after you sign the paperwork - that’s when it really matters
Personal banking. The way it should’ve done. Yes the app and online is a bit backwards, but I think it’s deliberate to keep personal banking. If ever I have an issue the store can sort it out quickly I never feel out of place by popping into the store
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Welcome to Newbury Building Society we provide mortgages and savings. Owned by our members, we exist solely for their benefit. Berkshire, Hampshire and Oxfordshire branches.
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