If you ever want to experience what banking would've felt like in 1066, look no further than Newcastle Building Society.All of this chaos — and I mean full-blown sitcom-level chaos — happened over £1.75.I asked them to reconcile an address issue on my account. They treated this request like I’d asked them to launch a rocket from Gosforth to the moon.Not only did nothing get fixed, but they somehow made the problem more confusing, which I didn’t think was physically possible.I requested a simple statement to clarify my £1.75 situation. Apparently that was too much.Even when I warned them that the next step could involve the finacial ombudsaman, they still couldn’t be bothered. I think the computers went for a lie-down.Their complaints department? Imagine a medieval castle surrounded by a moat, except instead of archers, it’s staffed by people whose only skill is selective reading.Letters to the Chief Executive must travel through some sort of complaint-deflecting forcefield because the important points never make it to the other side.And the best part?Someone once told me years ago:"Don’t waste your time with Newcastle Building Society. Their technology is from the Dark Ages and their customer service is worse."I thought that was an exaggeration.No. I can now confirm it’s a factual documentary.So yes — after weeks of hassle, confusion, and technological time travel, all over £1.75, I can proudly say:This is the most expensive £1.75 laugh I’ve ever had.
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Newcastle Building Society. A North East Building Society offering a range of mortgages, investments and other financial services
